Return & Refund Policy
Return Policy for melovo-fashion.com
At melovo-fashion.com, we want you to be completely satisfied with your purchase. That’s why we offer a 30-day return period from the date you receive your order. If an item doesn’t meet your expectations, you can return it, provided it meets our return conditions. Below, you’ll find all the details about the return process and requirements.
Return Period
You have 30 days from the receipt of your order to submit a return request. Please ensure your return request is submitted within this period, as we may not be able to accept it otherwise.
Return Conditions
- Unused and in original condition: Items must be unworn, unwashed, and undamaged, with all original tags and packaging intact.
- Hygiene products: For items like underwear and swimwear, the hygiene sticker (if applicable) must remain intact, and items must have been tried on over undergarments.
- Complete sets: Matching sets (e.g., two-piece outfits) must be returned in their entirety.
-
Non-returnable items:
- Lingerie, tights, socks, and certain accessories (belts, bags, and shoes are returnable).
- Items marked as “final sale” or purchased solely with store credit are non-returnable.
- Items damaged due to use, improper washing, self-repairs, alterations, or other human factors.
- Items with loose threads, rough edges, fabric texture differences, or color variations due to screen settings are not considered defective.
- Returns due to personal preference (style, color, size) or incorrect size selection are not considered quality issues. Please refer to our size chart before purchasing.
Return Process
Follow these steps for a smooth return process:
Have questions about our return policy or need help with the process? Reach out to our customer service team at info@melovo-fashion.com. We’re happy to assist! Thank you for choosing melovo-fashion.com!
Follow these steps for a smooth return process:
-
Contact us via email:
Send an email to info@melovo-fashion.com with the following details:- Order number
- Reason for return (e.g., not satisfied, wrong size, defective)
- Photos of the item (only for defects or quality issues)
- Your name and address
- Specify your return reason:
Clearly state why you wish to return the item. This helps us process your request faster. - Receive instructions from our team:
Our customer service team will respond within 24 hours. If your request is approved, we’ll provide a return form and instructions for the return address. Do not send your package to the sender’s address on the packaging without our instructions. - Package your return:
Complete the return form and include it in the box with the items being returned. Ensure the items meet the conditions above and are securely packaged to prevent damage during transit. - Ship your package:
Send the package to the return address provided by us. Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect. Keep your shipping receipt until your return is processed.
- Processing time: Refunds are processed within 5 business days of receiving your return. Refunds will be issued via the original payment method.
- Shipping costs: Original shipping costs (£4.95 for UK, £12.95 for EU, £19.95 for rest of the world) are non-refunded, unless the item is defective or incorrectly delivered.
- Confirmation: You’ll receive an email once your refund is completed.
- Return shipping costs: Customers are responsible for return shipping costs, except for defective or incorrectly delivered items. For customers in the Netherlands and Belgium, we can provide a prepaid return label upon request; these costs will be deducted from your refund.
- Defective items: If an item is defective, include photos of the defect in your email to info@melovo-fashion.com (mailto:info@melovo-fashion.com). We’ll review the issue and offer a suitable solution (refund or replacement).
- Order changes and cancellations: Changes to orders (e.g., size, color, style) are not possible after the order is placed. Cancellations are only possible within 4 hours of placing the order, provided it hasn’t been processed. Contact us at info@melovo-fashion.com (mailto:info@melovo-fashion.com) with your order number.
- Orders in transit: If your order is already in transit, it cannot be canceled. You can return the item after receipt following the steps above.
Have questions about our return policy or need help with the process? Reach out to our customer service team at info@melovo-fashion.com. We’re happy to assist! Thank you for choosing melovo-fashion.com!